Waste of time trying to get this service to work as a tourist visiting
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
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Measured from the store, not estimated.
Latest reviews, United Kingdom App Store.
Waste of time trying to get this service to work as a tourist visiting
Excellente
Great when it works but my partner tried to register multiple cards with the app and none worked. Customer service is useless, they haven’t got a clue.
My partner was able to get his 3 day pass on his phone. Mine just would not work. I had to go to the Ecobici kiosk. After about an hour, the guy had to use his own email address for me to get the pass. However, once it works, it’s fantastic. There are loads of docking stations across the city. Maximum ride is 45mins. But if you ride for 40 then dock, wait 2 minutes, then start over, you can ride all day. We rode from Polanco to Coyoacán to the Frida Khalo museum. We just kept docking the bikes along the way.
Their bikes are almost always broken or poorly maintained. Very often the docks will either be completely empty, or have 15 bikes there and none of them function. Also impossible to make card payments to them via their website as there is always an error message. Terrible terrible service - I had a year membership but never ever using them again.
Download the app 1st add your bank card then wait. After a bit it comes through. Once set up it’s good. Be prepared for the odd faulty bike and watch out for the traffic!
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Released Aug 12, 2022. Current version shipped Oct 6, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.