ECOBICI

Everybody around me scanned their bikes, including my boyfriend, and mine refused to work at all. It even gave me too many attempts error. It has ruined one of the days in my vacation and I can’t even begin to describe how frustrating it is. Use any other app if you can.

I am staying four days at Mexico City and decided to buy 3 days of Ecobici. The very first time I use I have a problem. First, the map is completely unreliable, when we were close to end the 45 minutes included in the price we just couldn’t find a station, the map kept us getting confused. When we finally got to one station, I received a notification that my bike wasn’t correctly anchored. I tried everything but the app continued to say it wasn’t anchored correctly. Since we were already late after spending 20 minutes searching for a station, I just took a picture and then left. I contacted the central and it was a nightmare service. They knew my bike was at the station, because how come the app notified the bike wasn’t correctly anchored if it wasn’t anchored at all? The costumer service didn’t take my photo for granted because I hadn’t had the best angle. And then the bike trip kept running for another 4 hours. The central couldn’t even block the bicycle. Result: I had a debt with the app, they suspended my account and I paid for three days when I actually just used a total of one time. I gave up on trying to contact the customer service because I was spending hours of my vacation with low quality service that wasn’t even trying to solve my problem.