Company won’t responded to support request. They stop responding to me. Been almost a month and still waiting for support.
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | $102.2K a month |
| Sep 25, 2026 | $102.6K a month |
| Sep 26, 2026 | $100.7K a month |
| Sep 27, 2026 | $101.1K a month |
| Sep 28, 2026 | $99.7K a month |
| Sep 29, 2026 | $99.7K a month |
| Sep 30, 2026 | $96.1K a month |
| Oct 1, 2026 | $96.1K a month |
| Oct 2, 2026 | $95.4K a month |
| Oct 3, 2026 | $95.4K a month |
| Oct 4, 2026 | $93K a month |
| Oct 5, 2026 | $93K a month |
| Oct 6, 2026 | $92.4K a month |
| Oct 7, 2026 | $93K a month |
| Oct 8, 2026 | $92.9K a month |
| Oct 9, 2026 | $92.9K a month |
| Oct 10, 2026 | $93.1K a month |
| Oct 11, 2026 | $92.7K a month |
| Oct 12, 2026 | $92.4K a month |
| Oct 13, 2026 | $1.2M a month |
| Oct 14, 2026 | $1.1M a month |
| Oct 15, 2026 | $988.4K a month |
| Oct 16, 2026 | $1M a month |
| Oct 17, 2026 | $947.8K a month |
| Oct 18, 2026 | $1M a month |
| Oct 19, 2026 | $1M a month |
| Oct 20, 2026 | $950.9K a month |
| Oct 21, 2026 | $1.4M a month |
| Oct 22, 2026 | not in a grossing chart |
| Oct 23, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 50 reviews on the United States App Store, Aug 18, 2026 to Oct 21, 2026: 74% are 1 or 2 stars. Open a theme to read what people wrote.
15 of the 1 and 2 star reviews.
★★★★★ After the update yesterday my device is not working.
★★★★★ I enjoy being able to feed my cat from anywhere through my phone, but I usually am unable to do this as the app glitches regularly.
★★★★★ After reporting that the update failed, I was asked to repeat troubleshooting I had already completed.
13 of the 1 and 2 star reviews.
★★★★★ Company won't responded to support request.
★★★★★ When I reach out to customer support, their solution is to ghost me.
★★★★★ Support reviewed my video and said the issue was more likely related to the feeder base or RFID reader.
11 of the 1 and 2 star reviews.
★★★★★ I bought the newer version of the automatic cat feeder and hoped that paying a high price for a feeder would be worth it.
★★★★★ Like others I tried everything after getting this expensive new litter box and there is no way to connect to app and therefore to make it work.
★★★★★ As others have said the app lets you subscribe but there is no way to stop the renewal.
7 of the 1 and 2 star reviews.
★★★★★ Company won't responded to support request. They stop responding to me. Been almost a month and still waiting for support.
★★★★★ After the update yesterday my device is not working.
★★★★★ Support then requested a firmware update, which I installed through the app.
5 of the 1 and 2 star reviews.
★★★★★ None of the troubleshooting help is actually helpful and tech support is equally useless.
★★★★★ Waste of money on the device and absolutely useless app.
★★★★★ I'm already put off by this but skip it and try to connect the collar to the feeder and it keeps saying that the collar can't be read and that it “could be in the wrong position or damaged”.
4 of the 1 and 2 star reviews.
★★★★★ Now I got a new phone and needed to sign in again, and they're forcing me to enter lots of information about my pet before I can even manage my device again.
★★★★★ Very upset with this project as you cannot share the pet info with family members because they need to make an account with Petlibro and even if they have an account it does not accept your gmail or outlook email…
★★★★★ I couldn't add my girlfriend's account by email (since they don't show ID anymore).
4 of the 1 and 2 star reviews.
★★★★★ Then I have to re-sync my device while it is directly next to my phone.
★★★★★ I've lost count of how many times I have added my fountain to my app.
★★★★★ I just bought the cordless water fountain less than two days ago and the battery is completely deleted after a full charge.
3 of the 1 and 2 star reviews.
★★★★★ I am doing a credit card chargeback.
★★★★★ I have a water fountain controlled by this app. Now I got a new phone and needed to sign in again, and they're forcing me to enter lots of information about my pet before I can even manage my device again. Pretty clear…
★★★★★ I'm getting really sick of buying a product and then being locked behind a paywall that's MORE EXPENSIVE THAN THE PRODUCT ITSSELF.
Nothing stands out.
Not enough good reviews in English to tell.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
Company won’t responded to support request. They stop responding to me. Been almost a month and still waiting for support.
I am begging yall to make a simple open/close now option without being forced to set a meal schedule.
After the update yesterday my device is not working. It will not open or reset. I’ve only had it for about 2 months. Not very happy about this.
I am very frustrated with their products. Their wet cat food feeder is constantly disconnecting randomly, and even though I try using 2.4GHz and 5GHz WiFi, it never works for at least the first 10 tries. When I reach out to customer support, their solution is to ghost me. Very disappointed in this company as I would’ve purchased so many more of their products.
This system requires a subscription to be fully functional. For the moment you start setting it up it hard sells you on hundreds of dollars of upgrades. It’s easy to make you feel like you have made a mistake when your brand new machine requires hundreds of dollars worth of upgrades to work properly.
I bought the newer version of the automatic cat feeder and hoped that paying a high price for a feeder would be worth it. I enjoy being able to feed my cat from anywhere through my phone, but I usually am unable to do this as the app glitches regularly. At least once a week I have to delete the PetLibro app because it will not load or reconnect to my device. Then I have to re-sync my device while it is directly next to my phone. So it’s not reliable, cost a fortune, oh and the battery only lasts one day after only 5 months of ownership. So it’s no longer cordless, too.
Same category, earning about as much.
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Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Mar 30, 2023. Current version shipped Oct 19, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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