This app used some ancient technology. Cant take passport picture. Pathetic
Estimated from the grossing charts of Oct 25, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 55 reviews on the United States App Store, Apr 6, 2021 to Oct 10, 2026: 85% are 1 or 2 stars. Open a theme to read what people wrote.
18 of the 1 and 2 star reviews.
★★★★★ Complete rubbish, not working at all — shameful
★★★★★ The automatic capture of the document image is completely broken.
★★★★★ Doesn't work and is too complicated.
6 of the 1 and 2 star reviews.
★★★★★ Why is there no way to manually capture the image rather than having the app automatically capture a photo then telling me there's too much glare or that there's something else wrong with the photo?!
★★★★★ We have to use it, but it's completely useless.
★★★★★ The directions in the app are not accurate considering how many people are having issues with it as well.
4 of the 1 and 2 star reviews.
★★★★★ Non-EU passport holders are required to verify with a BRP card.
★★★★★ There is no way to link it to the account online.
★★★★★ Went back and did verification using my BRP and it worked fine, but that doesn't really help if you don't have a BRP.
4 of the 1 and 2 star reviews.
★★★★★ I called the app support line: “we are very busy please call again later.” Call was disconnected.
★★★★★ The App Support Link in the Store sends you to a generic Home Office page.
★★★★★ Apple said to contact the Home Office and tell them to fix it (what a terrible response - really disappointed Apple!!).
3 of the 1 and 2 star reviews.
★★★★★ Doesnt let me scan my passport FOR DAYS (still bugged) and now it locked me out for 1 hr BRUH
★★★★★ Unusable, locked out for an hour because the app can't take picture.
★★★★★ Unfortunately, the app does not scan BRP cards reliably, so after several days of multiple attempts, I need to pay additional fees to have my document verified physically because UK immigration cannot design a…
3 of the 1 and 2 star reviews.
★★★★★ Why is there no way to manually capture the image rather than having the app automatically capture a photo then telling me there's too much glare or that there's something else wrong with the photo?!
★★★★★ There is no way to link it to the account online.
★★★★★ Go to web Download app App says connect with a qr code Where do we get the qr code? The ux person needs to be fired
Nothing stands out.
Not enough good reviews in English to tell.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
This app used some ancient technology. Cant take passport picture. Pathetic
Doesnt let me scan my passport FOR DAYS (still bugged) and now it locked me out for 1 hr BRUH Fix your UI and UX as well
Complete rubbish, not working at all — shameful
The app is very slow to load, and it often stops working half way when you are trying to load information. Very frustrating.
I had a name change and got a new passport after my eVisa had been approved on the old one. The app worked fine to add my old passport. I should be able to add the new identity document in a similar way: going through the flow brings me back to this app. But although it seemingly scans the new chip fine and gathers all my new info correctly, when I submit to the server the new passport number never appears in their system. My options are (1) a new biometrics appointment at my expense, which I find offensive, or (2) post documents to an office in Liverpool after arriving in the UK. Meanwhile I had to get a standard ETA on the new passport, even though I shouldn’t require one, because the airline could refuse me a boarding pass if the new document isn’t connected to a valid visa. Infuriating. If the system only worked, I could avoid so much hassle.
This is unbelievably bad. The automatic capture of the document image is completely broken. Why is there no way to manually capture the image rather than having the app automatically capture a photo then telling me there’s too much glare or that there’s something else wrong with the photo?! Unusable, locked out for an hour because the app can’t take picture.
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Released Sep 30, 2020. Current version shipped Aug 19, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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