DiDi Food - Food Delivery

No me deja hacer pedido para nada

I really don't like this app at all. First, I tried to set up a card payment method, but it wouldn't let me; it showed "cancelled," but then immediately switched to "cash" and processed the payment on its own without my authorization. Afterward, it wouldn't let me cancel the order—I tried several times—and when it told me to call, the number wasn't available. The delivery driver also refused to cancel the order. Now they want to charge me for the entire order due to an error within the app itself.

I’m extremely frustrated with DiDi Food. This isn’t a one-time problem—it happens repeatedly. We place an order and the app says there is “1 order ahead of you.” Then we watch the driver on the map make additional stops, apparently picking up and delivering more orders before ours. One order ahead somehow turns into two or three stops while our food sits in the vehicle getting cold. We call and message the driver and often get no response. If DiDi is going to stack multiple deliveries, be honest about it. Don’t tell customers there is only one order ahead and then continue putting additional stops ahead of them. I’m a white American living in Mexico. I cannot prove whether my nationality or race has anything to do with our experience, so I won’t claim that it does. What I can say is that this happens to us repeatedly, and we’re going to start documenting it with screenshots, routes, delivery times and messages. Customers are paying for a service. We deserve transparency about how many deliveries are actually ahead of ours and how our food is being handled.

Siempre se roban el pedido, y si el pago es con tarjeta te quedas sin el pedido y se demoran 14 dias hábiles en hacerte el reembolso

Pedí pague x Nequi nunca me llegó el pedido llame a soprte y nadie solution nada No recomiendo está app por favor no Pidan mas por aquí