← Back to charts
Shopify Inbox icon
APP STORE

Shopify Inbox

Shopify Inc. · Business · Denmark store
NOT IN TOP 100 HERE
View on App Store ↗ Instagram card Google Play version →
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.7 of 5
216 ratings in this store
Countries it ranks in
0
was 0 on Oct 16, 2026

Revenue

Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in any grossing chart, and it sells nothing in the store (no in-app purchases, free download). Any revenue comes from ads or payments outside the store, which we can't see.
EST. LIFETIME DOWNLOADS
7.6K to 21.6K
Estimated from ratings count
RATINGS
216
AVG RATING
4.70
PRICE
Free
AGE
8.3y
LAST UPDATE
15d ago
VERSION
8.65.2
SIZE
41 MB
AGE RATING
4+

Last 30 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 30
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · BOTH STORES ONLY EST
Show daily values
Sep 24, 2026not in a grossing chart
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
Oct 7, 2026not in a grossing chart
Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
Oct 13, 2026not in a grossing chart
Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Oct 23, 2026not in a grossing chart
Best rank Sep 24, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
1.5 reviews / week
  • Trendfalling
  • Recent reviews average3.6 stars
  • Recent 1 and 2 star share30%
From the latest 500 written reviews, covering 2405 days. The store only returns this many, so this is the most recent slice.
RELEASE CADENCE
5 updates in 90 days
  • Typical gap between releases15 days
From the last 25 versions listed on the App Store.
RATING BREAKDOWN
216 ratings
5★84%
4★8%
3★4%
2★2%
1★2%

What users want

From the latest 500 reviews on the Denmark App Store, Mar 23, 2020 to Oct 4, 2026: 30% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Bugs, things not working19%

29 of the 1 and 2 star reviews.

★★★★★ This app is doesn't work!
★★★★★ I've been Locked out of all their mobile apps for 2 weeks because they failed to update my new phone number.
★★★★★ I downloaded the app. It will not work on my phone
Login and account problems14%

21 of the 1 and 2 star reviews.

★★★★★ They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business…
★★★★★ Takes a bit of time/work to log in to your store via this inbox app and doing so logs you out of the shopify app.
★★★★★ I promise you this: if you don't get my account working again immediately, my site will be moving to another platform.
No customer support11%

17 of the 1 and 2 star reviews.

★★★★★ Shopify is great until you have a problem, then they provide almost no support, even making it extremely difficult to contact them.
★★★★★ Not sure how these bots are able to see my level of sales and other info is very concerning they also were able to contact my email through this unacceptable
★★★★★ Their customer support is slow and ignorant to what they offer
Lost data, sync, backup7%

11 of the 1 and 2 star reviews.

★★★★★ They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business…
★★★★★ We have checked every single setting on every single device, we have gone so far as to make sure our Google Chrome and Safari browsers are allowing notifications… Nothing works.
★★★★★ I blocked this person's chat and deleted it.
Worse after an update6%

9 of the 1 and 2 star reviews.

★★★★★ I've been Locked out of all their mobile apps for 2 weeks because they failed to update my new phone number.
★★★★★ last update killed the app, it doesn't open the chat screen
★★★★★ i'm updated to the latest version so i don't know what's up.
Missing features6%

9 of the 1 and 2 star reviews.

★★★★★ After the initial reply to the original inquiry is sent, all other communications seem to be disappearing. Trying to repeat the message doesn't seem to work either. This app is doesn't work!
★★★★★ I am constantly logged out of Shopify Inbox and there is no way to stay logged in.
★★★★★ Host of key missing features: - search - notification errors and delays - issue sending messages sometimes (they error) - can't open and view the social profile of the person reaching out through messenger or IG -…
Wrong or poor results5%

8 of the 1 and 2 star reviews.

★★★★★ This app is basically useless as you cannot switch between stores to check/answer messages.
★★★★★ I'm not sure what's wrong with this app but it won't let me access my Shopify inbox.
★★★★★ After the switch, it's gone to completely useless and support is so difficult to contact.
Price and subscription5%

7 of the 1 and 2 star reviews.

★★★★★ Till it isn't and then you can't cancel its search and simply reply to the customer
★★★★★ I have been trying to get my Shopify account store account back because I have no access to my Shopify accounts anymore I have the app and the website is hellogirlies.com please help me start my subscription over and…
★★★★★ Spam so much spam is this site real or just a place to take my money upfront and let the spam loose for whoever
WHAT THEY ASK FOR
  • Several bot and spam activity should have options where only if they ordered something they can message you. 1★, Jul 13, 2025
  • Love the app so far but which an important improvement can be made, please add a “ring” feature like how a phone call is incoming, the current quick beep can easily be missed and we miss quite a a few customers when we… 4★, Feb 15, 2025
  • Can we add a way to block scammers immediately and report them so they can't message anymore? 3★, Dec 30, 2024
  • Would be nice to be able to block incoming messages by country or limit what area you can receive messages from. 1★, Sep 15, 2024
  • This app gets the job done, but it would be great if there was more customization available. 4★, Jan 30, 2024
  • * Notifications don't work sometimes * When you have a notification and you click on it sometimes it opens and old chat * There is no search option in the mobile app, the desktop does have a search option, (this is… 3★, Jan 11, 2024
  • It would be great for only customers only not not for people to try to sell you things 4★, Nov 27, 2023
  • It needs an easy way to either switch between stores or combine all messages into one inbox. 3★, Oct 26, 2023
WORDS THAT KEEP COMING UP IN BAD REVIEWS
spam messages5new messages4defeats the purpose4won't let4shopify account3able to block3spam spam3customer sends3completely useless3please fix3switch between3multiple stores3
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Fast9%

27 of the 4 and 5 star reviews.

★★★★★ Smooth real time messaging, great for running a business with Shopify, great integration!
★★★★★ Set your store up with a chat box and its instant communication with potential customers!
★★★★★ This Cream is so light and smooth it literally spreads like butter onto your skin.
Easy to use9%

26 of the 4 and 5 star reviews.

★★★★★ A+ In real time connection to a human. Reliable which is essential for a small business like ours.
★★★★★ Great interface and works for desktop and mobile I highly recommend!
★★★★★ The Shopify inbox always alerts me when I have a message so it keeps me in direct connection with the client at any time.
Useful, it helps7%

22 of the 4 and 5 star reviews.

★★★★★ Meg's knowledge of vintage denim as well as the amazing collection was so helpful!
★★★★★ Not wrong the sense that Shopify Inbox helps with conversion.
★★★★★ This feature helps customer get ahold of me so fast and I've seen sales improve because of this.
Accurate, great results5%

14 of the 4 and 5 star reviews.

★★★★★ Does what it needs to and works as needed
★★★★★ I will use the AI Suggestive writing because of how quick, professional and accurate it is.
★★★★★ Quality of products and fast service
Great support3%

8 of the 4 and 5 star reviews.

★★★★★ Being able to engage with a customer on my Shopify page from my phone in real time has been a huge benefit for our customer service.
★★★★★ Shopify inbox is a game changer for customer service and is a must have if you don't already have it.
★★★★★ Love the Customer Service!!

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, Denmark App Store.

★★★★★Oct 4, 2026
Great

Awesome products

★★★★★Sep 26, 2026
💭💡🧠

✝️🧿🪬

★★★★★Sep 7, 2026
Albertina’s Beauty Supply

Beauty is our Business

★★★★★Aug 25, 2026
The auto reply is not great and stalls the process

The auto reply is great. Till it isn’t and then you can’t cancel its search and simply reply to the customer

★★★★★Aug 3, 2026
Good app

Works great

★★★★★Jul 29, 2026
SMALL BUSINESSES BEWARE

Your legitimate business funds are not safe with Shopify. Shopify is engaging in deceptive and fraudulent business practices. They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business that I had with Shopify for 9 years and to file a case with the FDIC about theft SHOPIFY IS NOT A GOOD COMPANY FOR SMALL BUSINESSES!!! USE SQUARE.

Store screenshots

ScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshot

App Store ads

Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.

No App Store ads in the EU
None in the last 90 days.

Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here.

Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

Meta Ad Library ↗Active Facebook and Instagram adsTikTok Creative Center ↗Top performing TikTok adsTikTok creators ↗Organic videos mentioning the appInstagram ↗Reels and posts under its hashtagYouTube ↗Reviews, tutorials and ShortsDeveloper site ↗Landing page and pricing

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title.

shopify inbox13shopify11inbox8customers4chat4support4conversations4build strong3customer conversations3customer3time3shop3chats3sell2build2strong2relationships2send2know2let2feedback2help2

What's new in 8.65.2

Bug fixes and improvements

Released Jun 26, 2018. Current version shipped Oct 8, 2026.

Store description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

See this store page in another country

Prices, ranks and reviews are per country. Revenue above is already worldwide.

United StatesUnited KingdomGermanyJapanBrazilIndia

More from Shopify Inc.

Shop: Track, Pay, Discover
Shopping		7.7K ratingsAnalyze →
Shopify: Sell. Run a business.
Business		501 ratingsAnalyze →
Shopify Point of Sale (POS)
Business		65 ratingsAnalyze →
Tinker by Shopify
Productivity		0 ratingsAnalyze →
Collabs: Content commerce
Business		2 ratingsAnalyze →
Shopcast
Business		0 ratingsAnalyze →