WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Price and subscription34%
43 of the 1 and 2 star reviews.
★★★★★ Take down about two/three times a year to charge.
★★★★★ App usually works fine but I have a battery on 18% and am getting a notification every one or two minutes about it all day saying it needs charged.
★★★★★ Like the other most recent reviews have stated, this app now requires a subscription to see your previous recordings even though they use an SD card.
Worse after an update28%
35 of the 1 and 2 star reviews.
★★★★★ Updated 9/28/26: now when I pinch to zoom in, it automatically zooms back out after just a few seconds.
★★★★★ Occasionally, might get glitchy after update.
★★★★★ App usually works fine but I have a battery on 18% and am getting a notification every one or two minutes about it all day saying it needs charged. Needs fixed immediately… doesn't normally do this so I'm not sure what…
Bugs, things not working15%
19 of the 1 and 2 star reviews.
★★★★★ Occasionally, might get glitchy after update.
★★★★★ Very frustrating and needs more bug fixes.
★★★★★ I won't ever use this Failed app again.
Slow, laggy, battery10%
13 of the 1 and 2 star reviews.
★★★★★ App usually works fine but I have a battery on 18% and am getting a notification every one or two minutes about it all day saying it needs charged.
★★★★★ And a good battery charge it works for a couple of days and then it goes off-line.
★★★★★ Loved this app but why why why did they remove the battery life ?
Wrong or poor results10%
13 of the 1 and 2 star reviews.
★★★★★ I've had this camera for years and now you've forced an update that renders your camera useless without a subscription.
★★★★★ The doorbell is completely useless if I have to scroll through the sd card to see events later than when they're happening.
★★★★★ And, because of the absolutely useless software, the entire setup is going in the trash.
No customer support10%
13 of the 1 and 2 star reviews.
★★★★★ You really don't get any support from customer service.
★★★★★ There is no way to change the credit card to use to pay for data service and no response from customer service.
★★★★★ I've tried all troubleshooting and reached out to customer support with no response.
Limits, credits, locked features9%
11 of the 1 and 2 star reviews.
★★★★★ With no notice, the cameras got locked from playing video; only a picture of each event was available unless you paid them.
★★★★★ The only reason I purchased those cameras was because I didn't have to pay a monthly fee to see my recordings because they are stored on an SD card!
★★★★★ Now you have to pay to watch the videos.
Lost data, sync, backup6%
7 of the 1 and 2 star reviews.
★★★★★ When I originally started using this app, we were given 12 secs, then it was cut down to 6 seconds. I have an sd card and can review the history, but now unable to review the cloud with the update?? What? Why? I want…
★★★★★ When I first bought and installed cameras that are connected to cloudedge they recorded videos to the memory card and no paid service was required. That was the primary reason I bought them. Now they have removed that…
★★★★★ Add that I have to wait for it to load and through in order to get my camera and by that point whatever was there is already gone.