ASO keywords
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technician8zoho assist6assist customer6session5remote support5zoho4assist4customer4remote4trusted technician3session key3unattended access3support3send3receive2directly2trusted2technicians2key2screens2through2sharing2screen2time2
What's new in 1.13
With this update, your video experience stays smooth and reliable even when your network connection fluctuates. The app now automatically adjusts video quality in real time, so calls and streams remain uninterrupted without any action needed on your end.
Released Sep 20, 2017. Current version shipped Sep 28, 2026.
Store description
The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session.
2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3. You can then share your screens with the technician at the other end.
4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time.
6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time.
7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option.
Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
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