Shop: Track, Pay, Discover

67 of the 1 and 2 star reviews.

★★★★★ When you order anything as a subscription or auto-ship buyers beware SHOP is not your friend.

★★★★★ I placed an order to a company never received my product, never received shipping updates, I reached out to the company and to the “shop” app multiple times and I received no response, I was charged for my order tho.

★★★★★ The Shop app will let these companies Robbie blind more than likely you will not get your item and they will take your money and Shop will do nothing to help you get it back.

47 of the 1 and 2 star reviews.

★★★★★ The delivery address they had on file which I assumed was accurate was not accurate due to an incorrect zip code.

★★★★★ Never received my package and tracking was not accurate

★★★★★ I'm trying to understand why at my third order I am receiving capsules that are looking fake.

31 of the 1 and 2 star reviews.

★★★★★ 3 weeks no order received

★★★★★ I placed an order to a company never received my product, never received shipping updates, I reached out to the company and to the “shop” app multiple times and I received no response, I was charged for my order tho.

★★★★★ All their support help that they have on their Shop app will not link you anywhere or get you any help.

19 of the 1 and 2 star reviews.

★★★★★ Only to get three orders and charges to my account with SHOP being the culprit.

★★★★★ They have buttons blocking search and account info that can't move app has no way to use tax exempt accounts

★★★★★ Found out that SHOP DOES NOT VERIFY STORES, so the app is letting known scammers take advantage of buyers .

18 of the 1 and 2 star reviews.

★★★★★ The updated interview on IOS blocks me from being able to access my profile.

★★★★★ While it can allegedly track packages, it continuously requests access to email to update package status; something I can do.

★★★★★ I've been part of the shop app for over five years and I changed my address and I still get updated information showing a different state.

18 of the 1 and 2 star reviews.

★★★★★ The lack of sender information on the tracking is frustrating as well as “click for more information” and no information is actually provided.

★★★★★ I received a message saying my package was delivered, but I looked all over and no package. I checked the neighbors because sometime they put it in the neighbors mailbox, but nothing. Very disappointed.

★★★★★ They have buttons blocking search and account info that can't move app has no way to use tax exempt accounts

15 of the 1 and 2 star reviews.

★★★★★ I'm not working with any company that uses them in the future.

★★★★★ This app is just a whole mess of glitches.

★★★★★ Shop it's nice but I hate the tracking updates it's so not working and also takes way too long for delivery, the delivery updates and tracking does not work at all.

12 of the 1 and 2 star reviews.

★★★★★ Ive lost 2 orders from vendors using Shop and at this point im gonna start avoiding sites that utilize this horrible service.

★★★★★ New update 10-18-26 now that I have complained and left a bad review my purchases have disappeared from my orders!!!

★★★★★ When the shop disappeared along with your money, you wouldn't even get a real customer service rep to assist you in any way.