Apple サポート

Apple’s ordering mistake became the customer’s burden I requested a replacement for the 1m charging cable included with my iPhone, but the replacement order listed a 2m cable. When I questioned this discrepancy, the advisor, Zac, proceeded under the mistaken assumption that I had received the wrong replacement. I had not received any replacement. My question was simple: was the original cable included with my iPhone 1 meter long? Instead of answering, Zac directed me to phone support. It took repeated explanations to get that basic question answered. After that, the response was repeatedly that a Senior Advisor was needed to cancel the order and that I should speak with them by phone. My question about why I personally needed to call, rather than having the issue escalated internally, was never clearly answered. Zac ultimately provided a phone number and ended the chat. The issue goes beyond cable length. My messages were misunderstood, I had to repeat the same facts, and correcting Apple’s ordering mistake consumed even more of my time. Repeated apologies are no substitute for taking responsibility. Internal procedures and permission limits do not make this an acceptable customer experience. Apple needs to review the chat transcript and address both the incorrect order and the handling of this support interaction.

親身になってアドバイスしてくれる方ばかりでしょうが　残念ながら今回は上から目線でした

数日おきに設定から「AirPodsを1つだけ装着時にノイズキャンセリング」オンを設定し直さないといけないバグを早く直してください。 片側だけ耳に入れた状態で長押しすると、ノイズキャンセリングのオンオフできるようにアクセスビリティで設定したにも関わらず、一定期間置くと勝手にキャンセル、再設定されてしまい、長押しするとトトトとエラー音。 OS がアップデートされるたび？に勝手にキャンセルされて「設定」から再設定しないといけないのいい加減に直してほしい。

マニュアル通りの対応しかしない オペレーターでも上の人を呼ばないと碌に対応してくれない事が多いかも 電話接客だが、接客としては全然なって無いオペレーターが多くて不快に思う事多々有り 自社製品のサポートならもっと手厚く義理堅くやるべきなのでは無いでしょうか (接客業経験者の意見です)