I have a pet fountain 1 and pet feeder 1 but I am unable to connect to either. When I access the app, it just loads indefinitely. I still have the option to add a device so I pressed it and, after a dozen attempts, finally saw both the feeder and fountain. I attempted to connect to them but kept getting the network authentication error. I reset my router, rest both devices, reinstalled the app, tried a new account, tried another device. Nothing. Even feedback button doesn't work so leaving revie