vouchers just don't work
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | not in a grossing chart |
| Sep 25, 2026 | not in a grossing chart |
| Sep 26, 2026 | not in a grossing chart |
| Sep 27, 2026 | not in a grossing chart |
| Sep 28, 2026 | not in a grossing chart |
| Sep 29, 2026 | not in a grossing chart |
| Sep 30, 2026 | not in a grossing chart |
| Oct 1, 2026 | not in a grossing chart |
| Oct 2, 2026 | not in a grossing chart |
| Oct 3, 2026 | not in a grossing chart |
| Oct 4, 2026 | not in a grossing chart |
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| Oct 6, 2026 | not in a grossing chart |
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| Oct 8, 2026 | not in a grossing chart |
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| Oct 11, 2026 | not in a grossing chart |
| Oct 12, 2026 | not in a grossing chart |
| Oct 13, 2026 | not in a grossing chart |
| Oct 14, 2026 | not in a grossing chart |
| Oct 15, 2026 | not in a grossing chart |
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| Oct 17, 2026 | not in a grossing chart |
| Oct 18, 2026 | not in a grossing chart |
| Oct 19, 2026 | not in a grossing chart |
| Oct 20, 2026 | not in a grossing chart |
| Oct 21, 2026 | not in a grossing chart |
| Oct 22, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 25 reviews on the United Kingdom Google Play, Nov 30, 2023 to Oct 21, 2026: 60% are 1 or 2 stars. Open a theme to read what people wrote.
4 of the 1 and 2 star reviews.
★★★★★ I was still in the shop and asked whether the three purchases could be added to my rewards account.
★★★★★ Login / sign up won't work.
★★★★★ They say you get a free small hot/iced chocolate on sign up.
2 of the 1 and 2 star reviews.
★★★★★ frozen at the main screen for ages
★★★★★ Every time I need to use the app to redeem a voucher (sometimes for a free drink), it crashes.
2 of the 1 and 2 star reviews.
★★★★★ You download the app and get a free promo, go to the store (on multiple ocassions across the month) and it doesn't work.
★★★★★ Terrible app that doesn't work, doesn't sign in which reflects how poorly this company runs.
2 of the 1 and 2 star reviews.
★★★★★ but me who spends money in the shop I have to stand on my feet.
★★★★★ Bit of scam marketing tactics.
2 of the 1 and 2 star reviews.
★★★★★ The app doesn't appear to allow customers to scan a paper receipt and claim missing points themselves, which would have resolved the issue easily.
★★★★★ You can't change the setting to the location you live in, always have to scroll down to your region.
Nothing stands out.
3 of the 4 and 5 star reviews.
★★★★★ A decent app, smooth to use, and fairly intuitive.
★★★★★ Points and offers clear, and easy to order and customise drinks.
★★★★★ Easy to order on the app and collect points for free drinks.
2 of the 4 and 5 star reviews.
★★★★★ Easy to order on the app and collect points for free drinks.
★★★★★ Pedro, one of the staff in the Kensington branch gave me am additional free drink for just trying to redeem my coupons and on top of everything, the hot chocolate tastes amazing.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United Kingdom Google Play.
vouchers just don't work
does not even open. please fix this app. frozen at the main screen for ages
I downloaded the Knoops Hot Chocolate app after buying three hot chocolates for nearly £20. I was still in the shop and asked whether the three purchases could be added to my rewards account. The staff told me they had added the points, but they aren't showing in the app. This has been a disappointing experience. The app doesn't appear to allow customers to scan a paper receipt and claim missing points themselves, which would have resolved the issue easily.
enjoy using the app, but the Cambridge store could do with providing customer WiFi as the mobile internet is a dead spot. it would also be great to retroactively add orders to the loyalty program as I completely forgot when making a purchase today
Free drink is only if you order online...never tells you that on the app which is annoying. You can't change the setting to the location you live in, always have to scroll down to your region. You never get any bonus features. Once I get my free drink I'm going to delete it! No incentive to have it!
poo poo
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Prices, ranks and reviews are per country. Revenue above is already worldwide.