beIN CONNECT (MENA)

How is it reasonable that I subscribe to a beIN package via a receiver and add the Africa Cup, only to be surprised that viewing is not available on beIN CONNECT, but exclusively on the receiver? The receiver is used at home, while during my travels I rely on my phone to watch. In this situation, I am effectively forced to subscribe to the receiver and beIN CONNECT separately, because the beIN CONNECT feature that comes bundled with the receiver subscription cannot be used for continental competitions. This is completely unacceptable and constitutes a clear form of misleading customers. If continental tournaments are not included in beIN CONNECT, this must be stated clearly and transparently during the subscription process or before payment, so customers know in advance whether they will benefit from the subscription across all platforms. This situation is entirely illogical, especially given the absence of any refund option. I travel frequently and rely on watching matches on my phone, which is the main reason I subscribed in the first place. What is currently happening seriously harms the user experience and violates the most basic principles of transparency with customers. This is a disgrace.

I have been using the BeIN app normally after I purchased my subscription through ooredoo. Suddenly I can’t use the app and I am getting a message that my subscription doesn’t include the channels I used to watch. I called ooredoo and they said it’s a beIn issue, trying to call them, automated service has no option to describe my call.

Paid for a RWC subscription and it is completely inaccessible on browser or in the joke of an app. Do not use!

The app takes me to beIN.com where by beINconnet doesn’t work so can’t add subscription. Zero customer support.

How bad would an app be if you can’t subscribe only via the web

With the latest update, I can no longer watch the World Cup on my devices despite having a subscription.