Sole Retriever - Sneakers

Trash support, has a tab saying chat with support but you have to send an email and wait a week to hear back. Don’t add a chat with support tab if you can’t chat with anyone.

First I should say that I am a big-time sneaker head and use this app dozens of times throughout the day. It has the potential to be incredible and extremely user-friendly but unfortunately it feels like it was built a few years ago and has been left to stagnate. The single biggest issue is the secondary market value shown for shoes. The values are not based on what people are actually paying. The values shown are based on what the resellers are asking. That is a very big difference. As a result almost every shoe ends up with an inflated value attached to it. This makes it impossible to know what a shoe could potentially be worth. You will see shoes that show a resale value over $1000 the day before release, which then crash below retail after. When you look into the numbers you can see that in those cases no one actually paid the listed resale value. Yet the app will show that this is what it's worth. Something's value is only established after someone pays for it. I have been a pro plan member for quite a while. In the entire time I have been a member I do not believe I've seen any new features rolled out. The features they do have could be very helpful except there are issues with almost every single main feature. For example the restocked notifications could be very helpful but more often than not there will be different titles displayed for the same shoe. That leaves you guessing as to what shoe is actually being restocked. It would be so much better if the app used the product codes in addition to the name since those are standardized across all retailers. The built-in browser is also very buggy. Sometimes it freezes so badly that I need to restart the app multiple times to get it to work again. Finally, the raffles are nice to see but the filtering of raffles is incredibly difficult. I find that no matter how many times I set my filters, after a couple of days they just seem to turn themselves off and I am shown every raffle from the Philippines to Japan to Czechoslovakia. Overall this app could be incredible but as I said at the beginning, it appears to have been developed once and left stagnant

Like the app, been a member for a long time-current build is broken though, restocks won’t load can’t stay logged in, can’t launch pages from the app.